Ordering Information2018-07-05T17:48:22+00:00

Ordering Information


1350 Home Avenue, Suite A
Akron, Ohio 44310


PO Box 2603
Stow, Ohio 44224


Placing Wholesale Orders

Continental United States and Canada

ONLINE: beyondbordersfairtrade.com
Login required for retail trade / wholesale customers; Tax ID or vendor license number required.
EMAIL: sales.beyondborders@gmail.com
PHONE: Toll free 888-959-8288; or 440-822-3290

Western United States and Western Canada – AK, AZ, CA, CO, HI, ID, MT, NV, NM, OR, UT, WA, WY, AB, BC

ONLINE: www.ftrenner.com
EMAIL: sales@ftrenner.com


Rules subject to change without notice. All minimums and fees listed below are in U.S. dollars. Visit beyondbordersfairtrade.com for current business rules, terms and conditions.

First-time Customer

Provide tax ID number with first order.
Credit card payment required.

Order Minimum

First-time order minimum is $200.00.
Reorder minimum is $150.00.

Order Fulfillment Leadtime

5-7 business days; 2-3 weeks following major gift and garden wholesale market events.

Net 30 Trade Credit Terms

Application for Net 30 credit terms is available to first-time customers with first reorder (as well as to current credit card customers). To establish credit terms, four references with contact name, full address, phone and fax numbers are required in writing. Accounts with satisfactory credit will be given a credit limit and terms of Net 30 from the date of invoice. Late accounts will be denied further credit.


Customer will be invoiced for the cost of freight. All shipping is through UPS. Expedited service is available; call Beyond Borders at 888-959-8288 for complete details.

Orders requested to the sent via U.S. Postal Service will have an additional $10.00 handling fee applied.

FOB shipping point is Akron, Ohio.

Refused Shipments

Subject to a $30.00 restocking fee, plus cost of freight.

Damage or Short Shipments

Please inspect your shipment immediately and make any claim for credit / exchange within seven days of receipt. Claims made after seven days will not be honored.

Returned Merchandise

Merchandise returned for reasons other than damage is subject to a 15% restocking fee. Beyond Borders must be notified prior to the return. All return requests must be made within seven days of receipt.


We strive to have all products available, and quality artisanal products can sometimes take extra time to produce. In the event of an out-of-stock item not being available at the time of your order ship date, we will create a backorder for any total over $75.00. Unless cancelled, backorders over $75.00 may be shipped automatically up to four months after the original invoice date. Please let us know when you place your order if you do not want to receive backorders.


Available only for shipments of $100.00 or more. An additional $15.00 handling fee will be applied to all drop shipment orders. If you wish to include a copy of your invoice with the drop shipment, please fax it to Beyond Borders at 440-822-3293. Drop ships are not available outside the continental United States.

Drop shipments cannot be processed through our web site. Please call Beyond Borders at 888-959-8288 to place your drop ship order.

Please note that large items (which have a “LGXXX” item number) include an additional special packaging fee. Our policy / fee schedule for large items is:

LARGE  ITEMS  Effective July 2015
Shipping Cost Continental US Drop Shipping Fee  Special Packaging Fee TOTAL
Large Items 32” to 34

LG101 Large Garden Tree       32” x 32”
LG103 Sacred Tree                  21” x 34”
LG197 Garden Panel               19” x 34”
LG260 Large Flowering Tree     4” x 34”
LG633 Glorious Sunshine        32” x 32”
LG673 Sunflowers and Lark      34’ x 34”
LG751 Classic Tree of Life        34” x 34”
LG761 Tall Christmas Tree   14”x36”x14”
LG787 Tall Tree Panel           17.5” x 34”
LG802 Ornate Flowering Tree   34” x 34”

$25.00 $15.00 $10.00 $50.00
Large Items 35” to 72”

LG723 Soaring Sun                   18” x 37”
LG600 Noah’s Vessel             23.5” x 38”

$30.00 $15.00 $10.00 $55.00